Delivery

All of my products are handmade to order, so please allow time for your item to be carefully created before dispatch.

Processing time:
Please allow 14–21 working days for your order to be carefully handmade and prepared before dispatch.

I always aim to complete and send orders as quickly as possible, but this time-frame allows me to maintain the quality of my handmade products during busier periods, while also allowing time to manage any unexpected stock or material delays and ensure your order is made to the highest standard.

During particularly busy periods (such as Christmas), processing times may be slightly longer.

UK Delivery

UK orders are sent via tracked delivery.

UK delivery:

• Standard tracked delivery: £3.50
• Free delivery on orders over £4.50

Once your order has been dispatched, you will receive tracking details so you can follow its journey.

International Delivery

I am currently working on adding international delivery directly to my website.

If you are outside the UK and would like to place an order, please visit my Etsy shop where international ordering is currently available. Etsy will calculate delivery costs and any applicable taxes or import charges at checkout.

Shop internationally HERE

Returns & Refunds

Each item is lovingly handmade individually, and many of my products are personalised especially for you. Because of this, I am unable to accept returns for unwanted items or changes of mind on personalised or made-to-order products.

I want every customer to love their order, so if your item arrives damaged, faulty, or there is an issue with your order, please get in touch as soon as possible. Please include photos of the item and packaging where possible, and I will do my best to resolve the issue for you.

For any issues with your order, please contact me within 7 days of receiving your item where possible, so I can look into this promptly.

Lost or Missing Parcels

All orders are sent using tracked delivery. If your parcel appears to be delayed or has not arrived, please contact me and I will investigate this with the delivery provider and help resolve the issue.

Thank you for supporting my small handmade business.